RETURN POLICY

Our return Policy for Returning the product.

Return Policy for Vilaorganics.com

​

At Vila Organics, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we will be happy to issue a refund or exchange the product within 7 days of receipt of the product.

​

Eligibility for Return or Exchange

​

• The product must be in its original packaging, unopened, and in the same condition as when it was received.

• The product must be returned with all accompanying materials, such as instructions, cables, and accessories.

• Products that are damaged, defective, or not as described may be eligible for a refund or exchange.

• Custom or special order products are not eligible for return or exchange unless they are damaged or defective.

• ​

Process for Return or Exchange

​

• Contact our customer service team at [email or phone number] to initiate a return or exchange.

• Our customer service team will provide you with a return shipping label or provide instructions for returning the product.

• Once we receive the returned product, we will inspect it to ensure that it meets the eligibility criteria.

• If the product is eligible for a refund or exchange, we will process the refund or exchange within 3 business days.

• ​

Exceptions to the Return Policy

​

• Products that have been damaged or abused are not eligible for a return or exchange.

• Products that have been modified or altered in any way are not eligible for a return or exchange.

Shipping and handling charges are not refundable, unless the product was damaged or defective. If you receive a damaged or defective product, please contact our customer service team immediately.

​

This return policy is subject to change at any time without prior notice.

We appreciate your business and strive to provide you with the best possible shopping experience. If you have any questions or concerns, please do not hesitate to contact us.